Integrate RingCentral's call reporting features into an executive dashboard application so that each company department can easily provide management personnel with automated reports that compare call volume and call duration by teams, optionally sliced by geography and markets.
Integrate RingCentral's reporting into a CRM application and gain instant access to contact data for any customer, partner, or prospect. Have valuable access to information like date of call, call duration, call direction (inbound / outbound), and contact person, all in one place.
You can take advantage of highly visual metrics from RingCentral reporting and have them displayed on wall-mounted monitors. This can then be used as incentivizing information showing team performance based on calls per hour per representative and call length. This can help to foster a positive motivational environment for an entire team by showing them who the leaders are and how much effort it would take to match them.
If you charge customers by the amount of time your agents are spending with them on the phone, you can integrate RingCentral reporting with a billing system to aid in the creation of accurate detailed bills. This would also help to eliminate manual error-prone reporting or other errors while promoting transparency with customers.
