Many companies have a requirement to keep call recordings and other call data for custom retention policies. By syncing data into a third-party data store with long term archival capabilities, system users can manage data to ensure compliance. Finding specific information in the data store when it may be needed is quick and easy; and when it is time to purge specific information that too can be easily located and removed.
A company's legal department is required to preserve call data due to potential litigation for e-Discovery under the Federal Rules of Civil Procedure (FRCP). Companies may wish to proactively sync all data to an information governance / archive solution. RingCentral’s APIs make it a simple task to retrieve all information for all or specific users, both historically and on an ongoing basis.
Reports and analysis can be applied to call data to make better decisions about staffing, device management, as well as managing IT resources across the enterprise. By syncing call data into business intelligence solutions, proactive companies can improve the quality of their services by getting answers to business questions on the most effective areas where business improvements can be applied. Providing information like when is the best time to call to talk to a live customer, what regions should be avoided for different reasons like power outages, winter storms, and how many staff should be on shift during a holiday is all possible with RingCentral products.
Deep analytical reviews can be performed on voicemail and call data to generate valuable insights into the emotions of callers - call sentiments. Audio data can be synced to analysis solutions directly or to third-party storage solutions on which analysis can be performed.
